Why does Chompy ask for camera access?
Chompy uses the front camera to detect chewing during a meal session. Camera frames and face data stay on the device and are not stored or sent outside the device by Chompy.
Chompy
Support
For Chompy support, email support@oreum.ai. We respond to app issues, general feedback, and feature requests.
FAQ
Common support topics
Which iOS devices are supported?
Chompy v1 for iOS is iPhone-only and requires a front TrueDepth camera with ARKit face tracking. iPad support is deferred while we confirm an App Store-safe TrueDepth iPad distribution path or a separate non-TrueDepth iPad sensor path.
How are meal videos chosen?
Parents approve the YouTube video used during a meal session. Chompy stores only the approved video ID locally on the device.
What happens if I forget the parent PIN?
Parent Mode includes a reset flow. Resetting Parent Mode erases the parent PIN and approved videos stored on the device, then asks for a new PIN before Parent Mode can be used again.
Can diagnostics be turned off?
Yes. Diagnostics sharing is off by default and can be managed in app settings. Chompy does not send camera frames, face data, raw chewing measurements, PINs, or video information in diagnostics.
Is Chompy medical advice?
No. Chompy is a parent-supervised mealtime assistant. It is not a medical device and does not diagnose, treat, or prevent any condition.
Contact support
Include your device model, app version, and a short description of the issue.